We Are Built for Responsiveness
As a professional, full-service transportation company with decades of combined experience, our primary goal is always a prompt and safe delivery of every shipment. We believe in the importance of clear and informed communication that leaves nothing to chance.
We Care About Your Business Needs
Our job is to make your life easier, and that starts with meeting friendly, caring individuals on the other end of your call or email every time. We understand that your business has unique needs and we are committed to creating solutions that never ask you to compromise on your standard.
We Craft Customized Transportation Solutions
Out-of-the-box thinking and adapting to our customers are hallmarks of our business. It is our pleasure to build creative solutions to your unique transportation needs that cover every detail, and instill confidence that you are in the right hands, with every logistical need covered.
We Deliver On Your Satisfaction and Success
We take your trust in us very seriously, and we are committed to your satisfaction at every stage of the process. You don’t just deserve a reliable transportation service; you deserve a company that is a partner in your success, dedicated to surpassing all of your expectations.
Learning the intricacies of logistics and transportation at aerospace and manufacturing companies, the way Jose works is always characterized by “wearing many hats and deep diving on operations to optimize performance wherever possible. I love the challenge of putting the puzzle pieces together so everyone’s job can get a little better.”
Presented with the opportunity to start his own small trucking company, Jose embraced the new challenge of successfully shipping a wide variety of products for an even wider variety of people. “I love the amount of interesting people I get to work with and seeing how what we do for them is part of this much bigger picture.”
And his decade of experience as a shipper means he is driven by the philosophy of having the answers before the question can be asked. This philosophy helps Jose direct his team in the fine art of anticipating the question as though the shipment was the most important thing in the world to you.
That mindset comes from taking the time to understand more about every shipment and every customer, “because often, it may be the most important thing in the world that day or that week to a customer, and our job is to make sure we match that importance with how we work and communicate.”
This is where much of the pride at Pride Logistics can be found; valuing the people and services who make it happen. Because empowering his team to go the extra mile, to devise the best solution and not just the good enough one, and to take a personal interest in every customer and their needs are just the basics of how you treat someone.
With 60 years in the transportation industry, Richard Thorne has seen it all. Starting his career in the field as a driver in Scranton, Pennsylvania, Richard built up his own air freight business before heading out to California. Landing in Los Angeles, he continued his path of helping transportation companies build from the bottom up and became known for his ability to make every shipment work out.
In all these years, Richard has been driven by one thing: “passion for people, for helping them, for creating situations where they can take charge and succeed.” This passion extends to employees and clients alike.
When starting Pride Logistics in 2010, Richard fully adopted his motto, “Don’t worry about it, we’ll get it taken care of” as the mantra of the company. With expert knowledge of every mode of transportation and personal relationships with people in a host of industries, Richard knew without doubt that Pride Logistics could deliver on that promise.
For Richard it’s simple: “I love people. I love the excitement and challenge of delivering a successful project, and I love the relationships that get strengthened in those moments. We want to be the people who get the job done for somebody, but they also like talking to us on the phone because we care.”
From fancy designer dresses to landing gear for 737 airplanes, to an antique crystal chandelier, Richard believes the best solutions always come from “building a solution together that meets every need the customer has along the way, not just the final delivery. If the customer is happy, you don’t have a problem. We only count success by our customer’s happiness.”
Director of Operations
Getting talked into a job in dispatching ended up being the best thing a friend had ever done to Paul. Building a strong background in expedited loads, Paul joined Pride Logistics and has been thrilled with how openly everyone learns from each other and shares deep knowledge and experience to make the team as a whole stronger.
From Paul’s previous experience, “cross-departmental training and sharing just wasn’t a thing. And when I got to Pride Logistics, I immediately saw that we operate in the exact opposite way. That means we can be more creative, more innovative, and overall deliver more for the customer, every single time.”
And that customer success is directly tied to how Paul rates not only his own success but his growth. Paul views every customer interaction, every logistics puzzle, and every successful delivery as a chance to learn and grow. “I feel one of the best ways I can serve our customers is by never feeling like I’ve got it all figured out. Every customer, every situation, every load is unique and needs to be approached like that but with all the insight from previous ones.”
Working with customers, Paul has zeroed in on the fact that Pride Logistics is not just fulfilling a role of moving goods; they’re delivering an experience. Whereas most organizations can figure out how to move something from point A to point B, no one else can make “customers feel that what they’re getting from us is a team effort from a group of really dedicated, caring individuals whose main job is to fulfill customers’ needs before they even realize they have them.”
Director of Marketing & Business Development
Over a decade of experience in marketing has shown Meghan a lot of things, but none of that has ever changed her approach and belief that marketing is not about selling, it’s about connecting people. And when a company does marketing well, they’re making it possible for people to visualize and experience the value of working with a particular organization.
Meghan believes that “good marketing is all about sharing a story that connects the right people based on shared values.” And that philosophy is the perfect fit for an organization that is built on caring about building relationships with customers and creating solutions that work for individual needs.
When it comes to showcasing Pride Logistics as a brand, Meghan says “it’s all there in the name – I’ve never worked for another company that takes such immense pride in doing the job as perfectly as possible, but pride in all the little steps along the way, the honest communication, and utter commitment to the customer’s experience.”
It’s an inspiring place to be and a group of motivated, creative, and kind team members is the perfect foundation for doing big things at Pride Logistics. “This team thrives on challenges and I’m looking forward to making sure they have an endless supply to solve.”
Business Development Analyst
With an expertise in administrative and business development on deck, Jessica was excited to join Pride Logistics and apply her knowledge in the industry. Jessica’s well-rounded approach to navigating obstacles is to focus on research, considering all ideas that are brought to the table.
The business growth side of an organization has always been an interest to Jessica, and she prefers to assist in growth by asking questions, including others, & listening. “Stakeholders usually have solutions but they often just need more information to reframe the situation and clear the path forward.”
For these reasons and many others, Jessica is a perfect fit for Pride Logistics. Unique problem-solving and open communication are nothing new to Jessica, and she’s looking forward to putting those to good use while making sure that customers understand how much they are valued.
With engaging work and rewarding relationships, Jessica knows she can make a difference at Pride Logistics where every day is fun and exciting. “We’re an ambitious company full of talented, self-motivated individuals, there’s really no path or opportunity we cannot pursue.”
Logistics & Heavy Haul Specialist
Growing up with a truck-driver father doing oversized heavy haul runs, Mary has been around the industry her entire life. These days, her brother and her son can whip a big rig around on a dime having learned from her dad. “It’s my heart, my soul, it’s like it’s bred into our family’s blood. Technology is necessary, but there’s nothing that helps technology be the best it can be like hands-on knowledge of the trucking world.”
And Mary’s hands-on knowledge is built from years of being “out there helping to park loads, riding forklifts clean to the top to throw tarps over them, and driving state to state making deliveries and pick-ups.” There’s dedication and commitment in every little thing Mary does, no matter the scale.
Mary’s decades of experience have shown here that everything succeeds because of the details. With more companies offering quick quotes based on little information, Mary knows the way to limit surprises for customers is by helping them deliver the right details the first time, so their shipment is perfectly prepared for every step of the journey.
And those little details about Pride Logistics are the things she loves the most: “We make a phenomenal team. We all learn from each other and love the part of the day where we can step back after hearing from a customer with a smile in their voice, look at each other and be each other’s biggest fans.”
Years ago, Natalie got her start with Pride Logistics working side by side with Richard. He taught her everything he knows about working with carriers and getting creative to deliver on customers’ needs. That time learning the ins and outs of the industry was indispensable, but it also showed Natalie that “there’s always something new that needs to be figured out, and trusting you can do it and relying on your team to help makes it all come together.”
Natalie’s friendly personality means she is never phased by difficult requests or new customers, because she “can always find something to talk about with customers to put them at ease and remind them that they’ve got real humans on the other end of the line who care just as much about them as their shipment.”
Doing the hard work that makes every transaction a breeze for the customer is what Natalie feels is both the most difficult and most rewarding part of the job. “If I have to take twenty steps, I’ll do it, and only share step twenty with the customer. They shouldn’t have to handle any part of making sure their shipment safely clears customs and crosses the border for delivery. That’s what I’m here for.”
Natalie takes great pride in the fact that every day, she delivers on what was promised. “It’s the way the company operates, always has been and always will be.” Natalie has never met a challenge she couldn’t overcome, and with the team at Pride Logistics, she imagines that she likely never will.
As one of the newest team members to Pride Logistics and the industry as a whole, Deissy was enthusiastic about learning everything she could. Luckily, she joined a team that loves to help and offer support whenever needed. “Everyone has done an amazing job of teaching me what they do so I can easily learn the best ways I can support them and deliver the most updated information to customers before they ever have to ask.”
Being proactive and staying on top of communication is where Deissy feels she offers the most through her work. “We’re constantly juggling staying in touch with customers, drivers, carriers, and our team, and I really love how fast paced it all needs to be while also being clear and efficient.”
And while many will see the same thing happening over and over, Deissy sees each new situation as unique. “It’s what helps me stay on my toes and not get complacent. So it doesn’t matter if this is the tenth time we’re shipping the same item for the same client to the same destination. It deserves the same level of detail and precise communication as any other shipment. They’re all important and they’re all special.”
More than anything, Deissy has one thing she loves hearing from customers: that they felt they never needed to worry about their shipment. “It’s the greatest level of trust in us. It means that they know we care and our job isn’t to deliver shipments, it’s to make them happy and make their life easier in the process.”
Growing up in a family that really appreciated technology, Victor developed a natural affinity for computers and detailed software. It’s one of the things he feels most confident about his position with Pride Logistics – intuitively understanding technology and deciphering how to navigate websites so customers are always able to access the information they need.
“I want customers to not only feel comfortable after working with me, but I want to feel that they can trust me and rely on me to get the solutions they want, particularly when situations escalate or problems arise.”
These customer relationships are where Victor has learned one of his biggest lessons: always be honest and direct. “At the end of the day, everyone is human and customers understand that. Being direct helps solve the problem quickly instead of stretching It out, and don’t we all want to work with people who are truthful?”
It’s not always easy. The transportation industry has presented a vast new knowledge base for Victor, who consumes important information about the industry every day so that his workflow and solutions always reflect the most up to date circumstances. “It’s just another way to ensure we’re providing world class customer service, something I’m very proud to say I can help bring to Pride Logistics.”
Seeing each customer as a unique individual with their own needs, concerns, and responsibilities is the mantra that guides Vlad every day at Pride Logistics. It helps him to remember to “show creativity and thinking outside the box” to resolve any situation that arises.
Being completely new to the transportation industry, Vlad knew that his depth of experience with customer service and straightforward communication style would be his biggest assets as he learned the ins and outs of the field.
So, he looks forward to every new interaction and the opportunity to learn something new, as well as the ability to rely on his Pride Logistics family to teach him what he needs to know.
Vlad loves to take a deeper perspective on his role, understanding that it’s an honor to be in a position where your work “helps create something new, like moving parts on an airplane, or can help save a life through moving medical equipment. When you think of your customer but also your customer’s customer, there’s such a larger web to appreciate about how many people we are actually helping.”